At Wookaro, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our doorstep pet grooming services, website, or communicate with us.
By using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information:
Personal Information
- Full name 🖊️
- Mobile number
- Email address
- Residential address (for doorstep service) 🏠
- Billing and payment details (processed securely through payment partners) 📄🔒
Pet Information
- Pet’s name🐾
- Breed 🐕🐈
- Age 🛃
- Weight ⚖️
- Medical conditions or allergies (if voluntarily provided) ⚕️🩺
- Grooming history and preferences 🦮
- Vaccination status (if required) 💉
Technical Information
When using our website or app, we may collect:
- IP address
- Device information
- Browser type
- Cookies and usage analytics
👨🏻💻How We Use Your Information
We use your information to:
- Schedule and provide grooming services.
- Contact you regarding appointments.
- Process payments.
- Improve customer experience.
- Maintain grooming records for your pet.
- Send appointment reminders and service updates.
- Respond to customer support requests.
- Comply with legal obligations.
With your consent, we may also send promotional offers and updates.
📲Sharing of Information
We do ❌not sell your personal information.
We may share your information with:
- Grooming professionals assigned to your booking.
- Payment gateway providers.
- Technology and cloud service providers.
- Government authorities when legally required.
All third-party partners are expected to maintain appropriate confidentiality and security measures.
Payment Security
Payments are processed through secure third-party payment providers. Wookaro does not store your complete debit or credit card information on its servers.
Photos and Videos
Our groomers may capture photographs or videos of your pet for:
- Grooming records
- Quality assurance
- Marketing on our website and social media
We will obtain your consent before using your pet’s images for promotional purposes.
Maintaining accurate grooming records to track their style and health over time
Cookies
Our website may use cookies to:
- Improve functionality
- Remember user preferences
- Analyse website traffic
You can disable cookies through your browser settings, although some features may not function properly.
Data Retention
We retain your information only as long as necessary to:
- Provide services
- Maintain business records
- Meet legal and regulatory requirements
- Resolve disputes
When no longer required, your information will be securely deleted or anonymized.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure. While we strive to use commercially acceptable security measures, no method of electronic transmission or storage is completely secure.
Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your information.
- Withdraw consent where processing is based on consent.
- Opt out of promotional communications.
To exercise these rights, please contact us using the details below.
Children's Privacy
Our services are intended for pet owners. We do not knowingly collect personal information directly from children under the age required by applicable law without appropriate consent.
Third-Party Links
Our website or application may contain links to third-party websites. We are not responsible for their privacy practices or content.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact:
👬Team Wookaro
📱 Phone: +91 92593 24723