Wookaro – Doorstep Pet Grooming Services
Welcome to Wookaro. These Terms & Conditions (“Terms”) govern your use of our doorstep pet grooming services, website, and any related services offered by Wookaro. By booking or using our services, you agree to be bound by these Terms.
🐩🚿Services
Wookaro provides professional doorstep pet grooming services, including but not limited to:
- Bathing and drying
- Hair trimming and styling
- Nail trimming
- Ear cleaning
- Teeth cleaning (where applicable)
- De-shedding treatments
- Flea and tick treatments (if offered)
- Other grooming services listed on our platform
Services may vary depending on the pet’s breed, size, health, temperament, and location.
👨🏻💻Appointment Booking
- Bookings are subject to availability.
- Customers must provide accurate contact, address, and pet information.
- Wookaro reserves the right to reschedule appointments due to weather conditions, emergencies, staff availability, or operational requirements.
- Customers must ensure that someone aged 18 years or above is present during the grooming appointment.
🩺Pet Health & Behaviour
Customers agree to disclose any relevant information regarding:
- Medical conditions
- Allergies
- Skin infections
- Recent surgeries
- Vaccination status (where applicable)
- Aggressive or anxious behaviour
- History of biting
Failure to disclose such information may result in cancellation of services without refund if safety is compromised.
😷🐕Safety of Pets
- Wookaro groomers are trained to handle pets with care.
- Grooming procedures may occasionally result in minor nicks, scratches, or skin irritation, particularly in pets with matted coats, sensitive skin, or underlying medical conditions.
- Wookaro will take reasonable precautions but cannot guarantee that such incidents will never occur.
📃Matted Coat Policy
Pets with severely matted coats may require shaving for their comfort and health.
By agreeing to the grooming service, you authorize the groomer to remove severe matting using professional judgment.
Wookaro shall not be held responsible for:
- Changes in appearance after shaving
- Skin irritation caused by existing matting
- Discovery of pre-existing skin conditions hidden beneath the coat
🐕Aggressive Pets
For the safety of pets and groomers:
- Wookaro reserves the right to refuse or discontinue grooming if a pet becomes aggressive or poses a safety risk.
- Charges may still apply for time and travel if grooming cannot be completed due to aggressive behaviour.
🤝🏻Customer Responsibilities
Customers must:
- Provide safe access to the service location.
- Ensure sufficient space and basic utilities (such as water and electricity, if required).
- Keep children away from the grooming area during the service.
- Inform the groomer of any concerns before the appointment begins.
💳Pricing & Payment
- Prices are based on pet size, breed, coat condition, and selected services.
- Final pricing may vary if the actual condition of the pet differs significantly from the information provided at the time of booking.
- Payment is due immediately upon completion of the service unless otherwise agreed.
- Applicable taxes will be charged as required by law.
❌Cancellation & 📆Rescheduling
Customer Cancellation
- Cancellations made at least 24 hours before the scheduled appointment may receive a full refund or free rescheduling.
- Late cancellations or no-shows may incur a cancellation fee.
Wookaro Cancellation
Wookaro may cancel or reschedule appointments due to:
- Staff illness
- Vehicle breakdown
- Extreme weather
- Safety concerns
- Operational emergencies
In such cases, customers may choose a full refund or a rescheduled appointment.
📝Refund Policy
Refunds may be provided in cases where:
- Payment has been made but the service was not delivered.
- Duplicate payment has occurred.
- Wookaro determines that the complaint is valid after review.
Refunds are generally not provided for dissatisfaction based solely on grooming style preferences if the service was performed as requested and with reasonable professional care.
🚹Liability
To the maximum extent permitted by law:
- Wookaro is not liable for pre-existing medical conditions, allergic reactions, or illnesses unrelated to the grooming service.
- Wookaro is not responsible for injuries caused by undisclosed medical conditions or aggressive behaviour.
- Wookaro’s total liability shall not exceed the amount paid for the specific grooming service giving rise to the claim, except where prohibited by applicable law.
🩹Emergency Veterinary Care
If a pet experiences a medical emergency during grooming:
- Wookaro may seek immediate veterinary assistance if the owner cannot be reached.
- Any veterinary expenses will generally be the responsibility of the pet owner unless the emergency results directly from proven negligence by Wookaro.
📸Photography
With the customer’s consent, Wookaro may photograph or record pets before and after grooming for:
- Service records
- Training
- Marketing and promotional purposes
Customers may withdraw consent at any time for future use.
Intellectual Property
All content on Wookaro’s website, application, branding, logos, text, photographs, graphics, and materials are the intellectual property of Wookaro and may not be copied, reproduced, or distributed without prior written permission.
Privacy
Your personal information will be handled in accordance with the Wookaro Privacy Policy.
Force Majeure
Wookaro shall not be liable for delays or failure to perform services due to events beyond its reasonable control, including natural disasters, pandemics, government restrictions, strikes, or other unforeseen circumstances.
Changes to These Terms
Wookaro reserves the right to modify these Terms & Conditions at any time. Updated versions will be published on our website or application with the revised effective date.
Governing Law & Jurisdiction
These Terms shall be governed by the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Delhi, India, unless otherwise required by applicable law.
☎️Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
Wookaro
Email: support@wookaro.com (replace with your official email)
Phone: [Customer Support Number]
Website: www.wookaro.com (replace if applicable)